REFUND POLICY
Effective Date: 27/03/2026
1. Overview
This Refund Policy applies to all transactions conducted on Gpog Marketplace using the escrow system.
2. Eligibility for Refund
A refund is ONLY possible when:
- Payment is still in Escrow Funded status
- Buyer raises a valid dispute before confirming
- Evidence supports buyer’s claim
3. Non-Refundable Situations
⚠️ STRICT RULE
Once funds are marked “Escrow Release to Seller”:
❌ Refunds are NOT possible
❌ Gpog cannot reverse payments
4. Buyer Responsibility
Buyers MUST:
- Inspect products/services thoroughly
- Review agreements (especially vehicles & properties)
- Confirm only when fully satisfied
5. Refund Outcomes
Depending on dispute review:
- Full Refund → Buyer receives full amount
- Split Payment → Funds shared
- Release to Seller → No refund
6. Outside Payments
Any payment made outside Gpog:
❌ Not refundable
❌ Not protected
7. Processing Time
Approved refunds may take:
- 1–5 business days depending on payment method
8. Abuse of Refund System
Gpog may suspend accounts that:
- File false disputes
- Attempt to exploit refund policies