GPOG REFUND & CANCELLATION POLICY

Last Updated: October 2, 2026

This Refund & Cancellation Policy (“Policy”) explains the circumstances under which refunds, cancellations, or adjustments may be available for products and services purchased through Gpog.

By making a purchase or subscribing to a Gpog service, you acknowledge and agree to this Policy, subject to any rights that cannot legally be excluded under applicable Nigerian law.

1. GENERAL POLICY

Gpog aims to provide clear information about its products, services, memberships, AI services, and Marketplace.

Before completing a purchase, Users are responsible for reviewing the applicable product, service, membership, pricing, and transaction information.

Unless otherwise expressly stated by Gpog or required by applicable law, payments for the products and services identified below are non-refundable.

2. MEMBERSHIP SUBSCRIPTION PLANS

Membership subscription payments are non-refundable.

Once a User has successfully subscribed to a paid Gpog Membership Plan, the membership fee will not ordinarily be refunded, including where the User:

• Changes their mind after subscribing.
• Does not use all the benefits included in the membership.
• Does not use their allocated AI Credits.
• Does not use their Marketplace benefits or other membership benefits.
• Stops using the Gpog Platform during the membership period.

Cancellation of a recurring membership, where applicable, will normally prevent future renewal charges but will not automatically result in a refund for the current or previous subscription period.

Membership benefits remain subject to the terms and duration applicable to the selected membership plan.

3. AI CREDIT PURCHASES

Purchased AI Credits are non-refundable.

Once AI Credits have been successfully purchased and added to a User’s account, the purchase cannot ordinarily be cancelled or refunded.

This applies whether the User:

• Has not yet used the Credits.
• Has used only part of the Credits.
• Changes their mind.
• No longer wishes to use the AI service.
• Does not use the Credits before their applicable expiration date.

AI Credits have no cash value and cannot ordinarily be exchanged for cash or transferred to another User.

Where Gpog provides promotional or complimentary AI Credits, those Credits are also not redeemable for cash.

3.1 Failed AI Generation

Where an AI generation fails because of a technical error attributable to Gpog’s system, Gpog may, at its discretion, restore the Credits deducted for the failed generation or provide another appropriate adjustment.

A failed generation caused by an incorrect User input, unsupported request, User-uploaded material, or other circumstances outside Gpog’s reasonable control may not qualify for a Credit adjustment.

4. MARKETPLACE PROMOTION PACKAGES

Marketplace Promotion Packages are non-refundable once the promotional service has been activated or commenced.

This includes, where applicable:

• Featured listing packages.
• Listing promotion packages.
• Boost packages.
• Visibility packages.
• Advertising or promotional placements purchased through the Gpog Marketplace.

Because promotional placement may immediately begin delivering exposure or consuming advertising resources, Users cannot ordinarily cancel or obtain a refund after the promotion has been activated.

If a promotion has not yet commenced and Gpog expressly permits cancellation before activation, Gpog may consider the cancellation request in accordance with the applicable package terms.

5. INDEPENDENT VENDOR TRANSACTIONS

Gpog Marketplace enables independent Vendors to advertise products and services directly to Buyers.

For transactions where the Buyer pays the Vendor directly:

Gpog does not ordinarily receive or hold the Buyer’s payment and therefore does not ordinarily issue refunds for the Vendor’s transaction.

Refunds, returns, cancellations, warranties, exchanges, delivery issues, and other transaction matters are primarily the responsibility of the Vendor and Buyer.

The Vendor and Buyer should agree on the applicable terms before completing the transaction.

Gpog may assist with communication or review a complaint where appropriate, but Gpog does not guarantee a refund from an independent Vendor.

6. PRODUCTS AND SERVICES PROVIDED DIRECTLY BY GPOG

Where Gpog itself provides a product or service and payment is made directly to Gpog, any applicable refund or cancellation rights will be determined by the specific terms presented to the User before purchase, together with this Policy and applicable Nigerian law.

Where a service has already been substantially provided, consumed, activated, or delivered, a refund may not be available unless otherwise required by law or expressly approved by Gpog.

7. GPOG FLEX PAY™

Cancellation and refund arrangements for Gpog Flex Pay™ transactions may be subject to the specific terms applicable to the particular purchase.

Where a User has entered into an approved Flex Pay payment arrangement, cancelling a purchase does not automatically cancel any outstanding obligations.

Any cancellation, return, refund, or adjustment must be handled in accordance with the applicable Flex Pay transaction terms.

8. DUPLICATE OR UNAUTHORIZED PAYMENTS

If a User believes that they have been charged more than once for the same Gpog transaction, or that a payment was made without authorization, the User should contact Gpog Support as soon as possible.

Gpog may investigate the transaction and, where appropriate, make a correction or refund in accordance with applicable law and the circumstances of the transaction.

Users should also promptly notify their payment provider where unauthorized payment activity is suspected.

9. TECHNICAL ERRORS AND SERVICE FAILURES

If a technical error results in a User being charged for a Gpog service that was not successfully provided, Gpog may investigate the matter.

Where Gpog confirms that the charge resulted from a technical error attributable to Gpog, Gpog may, depending on the circumstances:

• Restore deducted AI Credits;
• Correct the User’s account;
• Provide the affected service again;
• Issue an appropriate refund; or
• Provide another reasonable remedy.

This does not create a general right to a refund for dissatisfaction with the result of an AI-generated service or other service where the service was successfully provided.

10. CANCELLATION OF MEMBERSHIP RENEWAL

Where a Gpog membership is set to renew automatically, Users may cancel the renewal in accordance with the available cancellation procedure.

Cancellation of renewal means that the membership will not ordinarily renew for the next subscription period.

Unless otherwise stated or required by law, cancelling a renewal does not create a right to a refund for the current subscription period.

11. PROMOTIONAL OFFERS

Promotional Credits, discounts, bonuses, free services, and other promotional benefits may have separate terms and expiration dates.

Unless expressly stated otherwise, promotional benefits:

• Have no cash value.
• Are non-refundable.
• Cannot be exchanged for cash.
• Cannot be transferred to another User.

12. REQUESTING SUPPORT

Where a User believes that a refund, adjustment, cancellation, or correction may be appropriate, the User should contact Gpog Support with:

• Full name.
• Gpog account details.
• Transaction or order reference, where available.
• Date of the transaction.
• Description of the issue.
• Relevant evidence or screenshots, where applicable.

Gpog Support:
Email: support@gpog.com.ng

Submitting a request does not guarantee that a refund will be approved.

13. EXCEPTIONS REQUIRED BY LAW

Nothing in this Policy is intended to remove or restrict any rights, remedies, or protections that cannot lawfully be excluded or restricted under applicable Nigerian law.

Where applicable law requires a refund, cancellation, replacement, or other remedy, Gpog will comply with the applicable legal requirement.

14. POLICY CHANGES

Gpog may update this Refund & Cancellation Policy from time to time.

Changes will become effective when the updated Policy is published on the Gpog Platform, unless another effective date is stated.

Continued use of Gpog services after the effective date constitutes acceptance of the updated Policy, subject to applicable law.

15. CONTACT INFORMATION

Gpog Limited
Website: gpog.com.ng
Email: support@gpog.com.ng

By completing a purchase or subscribing to a Gpog service, Users acknowledge that they have reviewed and accepted the applicable refund and cancellation terms.